Fused FAQs

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Fused FAQs

Getting started with Fused

Getting started with Fused

Broadband and TV setup, meter readings, and everything else you need info on as a new customer.

Can I sign up to Fused at any time?

Broadband and TV

How long does broadband setup take?

What do I do if I’ve missed my broadband delivery?

Will I need an engineer appointment for my broadband or TV?

What do I do if I haven't received an engineer appointment email?

What do I need to do for my Virgin engineer appointment?

What do I need to do for my Sky engineer appointment?

Do I need to activate my Virgin Media broadband?

I missed my engineer appointment

How do I plug in my broadband router?

What is a MAC address?

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Dealing with the bills

How to upload a picture of your tenancy agreement

I’ve received a letter from a supplier at my new place, what do I do?

What is a letter of authority (LOA)?

Moving in

Do I need to do anything when I move in?

Why is my first payment scheduled before I move in?

Will all of my utility services be working when I move in?