Fused FAQs
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Getting started with Fused
Getting started with Fused
Broadband and TV
Dealing with the bills
Moving in
Broadband
Connection, speed or other service issues
Payments
Energy
Ofgem Energy Price Cap
Meter Readings
Energy supply
Unlimited Energy
Something's gone wrong
Your Fused package
Water
TV
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Fused FAQs
Getting started with Fused
Getting started with Fused
Broadband and TV
Dealing with the bills
Moving in
Broadband
Connection, speed or other service issues
Payments
Energy
Ofgem Energy Price Cap
Meter Readings
Energy supply
Unlimited Energy
Something's gone wrong
Your Fused package
Water
TV
Getting started with Fused
Broadband and TV setup, meter readings, and everything else you need info on as a new customer.
Broadband and TV
How long does broadband setup take?
What do I do if I’ve missed my broadband delivery?
Will I need an engineer appointment for my broadband or TV?
What do I do if I haven't received an engineer appointment email?
What do I need to do for my Virgin engineer appointment?
What do I need to do for my Sky engineer appointment?
Do I need to activate my Virgin Media broadband?
I missed my engineer appointment
How do I plug in my broadband router?
What is a MAC address?
See more
Dealing with the bills
How to upload a picture of your tenancy agreement
I’ve received a letter from a supplier at my new place, what do I do?
What is a letter of authority (LOA)?
Moving in
Do I need to do anything when I move in?
Why is my first payment scheduled before I move in?
Will all of my utility services be working when I move in?