The industry standard for broadband set-up is 14 days, but in some scenarios it can take more or less time.
Our operations team set up your broadband when you've finished setting up your account.
How long this takes depends on your provider and whether you need an engineer appointment. This can take up to 14 days, so setting up your Fused package sooner rather than later is always best.
Why might it take longer than 14 days?
Usually it takes longer because it's more complicated than usual to connect your address to the right broadband network.
You might need extra work on the broadband sockets at your house, or in some cases civil engineering work might be needed on the broadband network in your area, and both of these can take longer than 14 days.