Top up the prepayment meter and you'll get a refund from us within 5 working days, so make sure you get a receipt!
Depending on the type of meter you have, there are many different top-up points to choose from.
Suppliers could offer the option to top up:
- At your local paypoint.
- At your local post office
- Your supplier's website or app
Topping up in a paypoint store:
- Take the meter card or key from the current provider to the Paypoint
- If you haven't had one in the post, get in touch with us as soon as possible.
- Once you top up, please upload a photo of the receipt, or a screengrab of the top-up confirmation to your dashboard.
- You'll get a full refund within 5 working days of submitting your receipt.
Make sure you get proof in the form of receipt or confirmation email. Without a receipt or confirmation, your refund can't be processed!