Make sure you're at home on the appointment date during your time slot. If you miss your appointment you will have to wait for another slot. Rescheduling can cause a delay of up to two weeks.
If your engineer appointment date and time doesn't work for you let us know ASAP by Live Chat or calling our Customer Support team. Please give at least 48 hours notice so there's time for us to get a new appointment from BT.You’ll always need an engineer to activate BT Broadband lines at your property. Someone over the age of 18 must be at your address during the appointment.
The engineer might not need access to your property, so you might not even see them. They won't know if they need access until the day of your appointment when they look at the telephone exchange cabinet that's connected to your home.
If the engineer needs access and there's nobody 18 or older to let them in.
Tracking information for your router delivery will appear on your Fused dashboard when your equipment is on its way to you. You'll also get a text and an email!