Fused FAQs

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Fused FAQs

Energy

Energy

For everything to do with your gas and electricity supply, and your energy bills!

Can I get the Warm Home Discount as a Fused customer?

What is the Priority Services Register?

Ofgem Energy Price Cap

What is the Ofgem Energy Price Cap?

Do energy price changes affect my package price?

I've received a price change email and I have questions about it

I got an email about energy price changes, but my customer dashboard prices haven't changed

Will the Ofgem Energy Price Cap affect my Fused bills package?

Why do energy bill prices change?

What is a fixed energy tariff?

What is a variable energy tariff?

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Meter Readings

Why do I have to submit meter readings with an Unlimited Energy package?

How do I upload meter readings?

Before I moved out I forgot to take a final meter reading to close my account - what do I do?

Why do I need to top up my prepayment meter?

Why is my smart meter being exchanged for a different smart meter?

Do I need to cancel my old electricity and/or gas supplier?

Why do I need to give meter readings?

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Energy supply

Why do I need gas?

How long does it take for my energy to transfer to Fused?

How green is the energy I get in a Fused package?

What happens while I'm waiting for my prepayment meter to be switched for a credit meter?

What happens if the energy supplier for my package stops trading or goes out of business?

What is a Supplier of Last Resort?

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Unlimited Energy

What's my energy allowance with Unlimited Energy?

Something's gone wrong

I have no power, what do I do?

I can smell gas, what do I do?