Fused FAQs
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Energy
Getting started with Fused
Broadband and TV
Dealing with the bills
Moving in
Broadband
Connection, speed or other service issues
Payments
Energy
Ofgem Energy Price Cap
Meter Readings
Energy supply
Unlimited Energy
Something's gone wrong
Your Fused package
Water
TV
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Fused FAQs
Energy
Getting started with Fused
Broadband and TV
Dealing with the bills
Moving in
Broadband
Connection, speed or other service issues
Payments
Energy
Ofgem Energy Price Cap
Meter Readings
Energy supply
Unlimited Energy
Something's gone wrong
Your Fused package
Water
TV
Energy
For everything to do with your gas and electricity supply, and your energy bills!
Can I get the Warm Home Discount as a Fused customer?
What is the Priority Services Register?
Ofgem Energy Price Cap
What is the Ofgem Energy Price Cap?
Do energy price changes affect my package price?
I've received a price change email and I have questions about it
I got an email about energy price changes, but my customer dashboard prices haven't changed
Will the Ofgem Energy Price Cap affect my Fused bills package?
Why do energy bill prices change?
What is a fixed energy tariff?
What is a variable energy tariff?
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Meter Readings
Why do I have to submit meter readings with an Unlimited Energy package?
How do I upload meter readings?
Before I moved out I forgot to take a final meter reading to close my account - what do I do?
Why do I need to top up my prepayment meter?
Why is my smart meter being exchanged for a different smart meter?
Do I need to cancel my old electricity and/or gas supplier?
Why do I need to give meter readings?
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Energy supply
Why do I need gas?
How long does it take for my energy to transfer to Fused?
How green is the energy I get in a Fused package?
Unlimited Energy
What's my energy allowance with Unlimited Energy?
Something's gone wrong
I have no power, what do I do?
I can smell gas, what do I do?
