I’ve received a letter from a supplier at my new place, what do I do?

If you've got a bill or a letter from TV Licensing, the team is on hand to help.

• I have a bill from a supplier 📮
• I have a letter from TV Licensing 📺

If you get a bill from a supplier:

If you get a bill for one of the services in your package, here's what to do:

• Upload a clear picture of all pages of the bill on your customer dashboard
  
  • Note: Even pages that don't look important or don't include any charges on them might have info the Fused team need, so it's best to include those pages anyway.
• If the picture isn't clear, the Fused team will need to get in touch to get the missing info. That takes longer for them to sort the situation for you, and takes up more of your time too

The Fused team till get in touch with the supplier and confirm that they should contact us, and not you, about your bills in future 👍

FYI: It can take 21 days for the request to suppliers to fully process, so you could still get more letters even after you've uploaded the bill.

If more bills arrive after 21 days, the Fused team is here to get to the bottom of the issue. 

Why did I get a bill if Fused manage the bills for me?

There are a few reasons a supplier might send a bill to your address even after we've taken over the bills for you.

• It could be the final bill for the last tenant.
• Simple error on the part of your supplier.
• If you signed up to Fused after your tenancy start date, your supplier could have sent the letter before we took over the bills. 

If you get a letter from TV licensing

Your next steps depend on whether or not you have a TV Licence as part of your Fused package

I have a TV Licence as part of my Fused package ✅

• It's normal to get a letter from TV Licensing during your first month in the property
  • Their system may not update before the letter is sent, even if Fused have gotten in touch to say we're handling the bills
• If you get a letter after you've been at your address more than a month
  • Upload a picture of the letter to your Fused customer dashboard
  • The team will get in touch with TV Licensing and make sure everything gets sorted.

I don't have a TV Licence as part of my Fused package ❌

If you don't have one in your Fused package, you'll need to contact TV Licensing directly if you get a letter.

Here are your options:

• You might not need a TV Licence, and if that's the case you can let TV Licensing know. 
  • Find out whether you need a TV Licence
    • Let TV Licensing know you don't need a TV Licence with this handy form. It can take a little while for their system to update.
    • Note: There are fines and other consequences for saying you don't need a TV Licence if you do actually need one. 
• Check out our TV Licence for Students guide