Only packages with a variable tariff will change in price. You'll get an email 30 days before any price change if you'll be affected. The price cap only affects energy prices, so the rest of your package will stay the same.
If you're a Fused customer:
- You'll always know at least 30 days in advance if your prices will change for any reason
- You can see your updated prices after every price cap on your customer dashboard
Get a full explanation of the Ofgem Energy Price Cap 🧠
Short version: The government energy regulator, Ofgem, updates the energy price cap every three months in response to wholesale energy price changes.
- Check out our ultimate bills guide for students for more detail about bills in general
If you have questions about changes to your prices after the price cap:
Tap the Live Chat at the bottom of the page, and select "Yes" when asked about Ofgem price changes so you get to the right team 👍