How do I top up my pre-payment meter?

You'll get a full refund for every top up, so make sure you get a receipt/proof of purchase every time.

If you have a traditional pre-payment meter, you can top up:

• At your local paypoint

• At your local post office 

If you have a smart pre-payment meter you can top up:

• Online or via an app.

To top up in a Paypoint store or Post Office:

• Take your meter card or key to the paypoint.

  • You should have received a key in the post from your supplier. If not, get in touch with us as soon as possible.

• Take a picture of the receipt and upload to your dashboard for a full refund within 3-5 working days.

If you top up your meter online or via an app

• Upload your top-up confirmation to your dashboard for a full refund within 5 working days.