How do I get a refund for pre-payment meter top-ups?
Upload an image of your receipt or proof of purchase to your customer dashboard to get a refund within 3-5 working days ✅
You can claim as many refunds as you need, so upload your receipts as you go!
If you have a printed receipt:
-
Please take a clear photo on a flat surface so that all the detail is clearly visible
If you topped up online or via an app:
- Please screengrab your proof of purchase, making sure to include all detail.