It could be a couple of things. Multiple devices and users streaming or downloading or high traffic peak internet hours.
Check out these broadband troubleshooting guides for provider-specific tips:
There are two main reasons for slow broadband:
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Multiple devices connected with multiple users streaming or downloading.
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Try disconnecting any devices you aren't using right now. If you think of your broadband connection like a cake cut into slices of data for every connected device. Every time you add a new device the slices of data get smaller, which means less speed for every connected device.
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High traffic during peak internet hours
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This is usually around 7pm, where lots of users are logged on at the same time which causes a slower connection.
- Try again at another time to see if you have better speeds.
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Here are some deep dive broadband guides with more info:
BT Broadband:
What should I do if I cannot access the internet?
- A1. Make sure all telephone and Ethernet cables are correctly and securely connected to the modem router.
- A2. Try to log in to the web management page of the modem router using the default address at http://tplinkmodem.net or http://192.168.1.1. If you cannot, change your computer settings to obtain an IP address automatically from the modem router. If you can, try the steps below.
- A3. Consult your ISP (internet service provider) and make sure that the VPI/VCI (or VLAN ID), connection type, account username and password are all correct. If they are not, please replace them with the correct settings and try again. Find out how here.
- A4. Restore the modem router to its factory default settings and reconfigure it by following the instructions in this guide.
A5. Please contact our Customer Support Team if the problem persists.