First, make sure to check everything is plugged in. If it's still not working, turn your router off for 2 mins and wait for it to come back online and the lights have turned green. If it's still not working, get in touch with us.
Try these quick troubleshooting tips:- Make sure that all the connections are plugged into the wall and the router.
- Turn your router off from the power source and wait 2 minutes before turning it back on, wait for the router to be back online and the lights have turned green.
If you’ve tried this and your Wi-Fi is still not up and running please get in touch with our customer support team via phone, email or livechat, and we’ll be able to talk through any technical issues, arrange an engineer or put you through to the best team to help you.
When you get in touch please try to be near your broadband router so you can check it during troubleshooting.