If you cancel your contract before its end date, there are some expenses you may need to cover, depending on your contract type.
Fixed contract: You'll need to pay the cancellation fee detailed below.
Rolling conract: You won't need to pay a cancellation fee, but there could be other costs you need to cover.
You can read more about your contract terms in the Terms and Conditions linked on your customer dashboard.
This is a quick explanation of the main things to consider. Specific costs will differ from package to package depending on the type of package you have (rolling vs. fixed) and the services you choose. It’s always best to get in touch.
Cancellation fees
- For a rolling contract, there’s no fee if you give us 30 days notice, and a £100 fee if you cancel without notice.
- For a fixed term contract you need to pay £100 cancellation fee.
For both fixed and rolling contracts:
The time of year when you cancel could have a big impact on what you need to pay.
Here’s why it matters when you cancel:
- The actual cost of the energy you use is different every month.
- This is true even if you have an Unlimited Energy contract.
You’ll use way more energy in winter months to stay warm than you will in August, for example, when you need less heating and fewer lights!
- To make your finances simple, the cost of your package is divided into equal payments for each month of your contract, e.g. 12.
- This means all of your expenses are covered, but only if you make all of the payments as agreed.
- If you cancel early, you haven’t covered your energy costs and you’ll need to top these up with an extra payment.
- If you’re on a rolling contract, your costs are calculated based on a 12 month contract. You could end up with a final balance if the months you’ve paid for don’t cover your estimated usage for the months your package was active. This happens most often if you have a package active over the colder winter months.
Broadband cancellations
- If you have broadband in your package, you might also have to pay a cancellation fee to your provider.
- Remember we just handle the provider for you, we don’t actually provide your broadband.