Yep. If you cancel your contract before its end date, there are some expenses you’ll need to cover.
You could also need to pay for a rolling contract, depending on what happens when you cancel. You can read more about them in the Terms and Conditions on your dashboard.This is a quick explanation of the main things to consider, it’ll differ from package to package depending on the type of package you have (rolling vs. fixed) and the services you choose. It’s always best to get in touch.
Cancellation fee
For a rolling contract, there’s no fee if you give us 30 days notice, and a £100 fee if you cancel without notice.
For a fixed term contract you need to pay £100 cancellation fee.
The time of year when you cancel could have a big impact on what you need to pay.
Here’s why it matters when you cancel:
- The actual cost of the energy you use is different every month.
- This is true even if you have an Unlimited Energy contract.
You’ll use way more energy in winter months to stay warm than you will in August, for example, when you need less heating and fewer lights!
- To make your finances simple, the cost of your package is divided into equal payments for each month of your contract, e.g. 12.
- This means all of your expenses are covered, but only if you make all of the payments as agreed.
- If you cancel early, you haven’t covered your energy costs and you’ll need to top these up with an extra payment.
- If you’re on a rolling contract, your costs are calculated based on a 12-month contract. You could end up with a final balance if the months you’ve paid for don’t cover your estimated usage for the months your package was active. This happens most often if you have a package active over the colder winter months.
Broadband cancellations
- If you have broadband in your package, you might also have to pay a cancellation fee to your provider.
- Remember we just handle the provider for you, we don’t actually provide your broadband.