Energy
For everything to do with your gas and electricity supply, and your energy bills!
Ofgem Energy Price Cap
- What is the Ofgem Energy Price Cap?
- Do energy price changes affect my package price?
- I've received a price change email and I have questions about it
- I got an email about energy price changes, but my customer dashboard prices haven't changed
- Will the Ofgem Energy Price Cap affect my Fused bills package?
- Why do energy bill prices change?
- What is a fixed energy tariff?
- What is a variable energy tariff?
Meter Readings
- Why do I have to submit meter readings with an Unlimited Energy package?
- How do I upload meter readings?
- Before I moved out I forgot to take a final meter reading to close my account - what do I do?
- Why do I need to top up my prepayment meter?
- Why is my smart meter being exchanged for a different smart meter?
- Do I need to cancel my old electricity and/or gas supplier?
- Why do I need to give meter readings?
Energy supply
- Why do I need gas?
- How long does it take for my energy to transfer to Fused?
- How green is the energy I get in a Fused package?
- What happens while I'm waiting for my prepayment meter to be switched for a credit meter?
- What happens if the energy supplier for my package stops trading or goes out of business?
- What is a Supplier of Last Resort?