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Which water bill support is available with Fused?

You can access any support offered by your regional water supplier. Processes differ for each supplier, but the team will work with you to make sure you don’t overpay.

Each regional water supplier has its own support to help people pay their bill, and if you qualify for support from your supplier, here’s how to get in touch. 

Social tariffs:

These reduced tariffs are available from every regional water supplier to help low-income households.

Each supplier has their own eligibility criteria, often based on income below a certain threshold, or receiving specific means-tested benefits like Housing Benefit, Pension Credit or Universal Credit.

Watersure scheme

This national scheme is designed to support people receiving certain benefits who need to use a lot of water for the following reasons:

  • Medical reasons:
    1. Certain medical purposes, such as eczema, psoriasis, incontinence or home dialysis.
  • Have three or more children under the age of 19 living at the address.

Can getting a water meter lower my bill?

It can! It depends on your usage, but if you have fewer people than bedrooms - e.g. 2 people in a 3-bed house - your water bills could come down with a meter.

Your water supplier can install a meter for free in most cases, which could result in a saving. Suppliers do offer a trial, so if the meter ends up costing more than your previous bills, you can swap back to the non-meter rates within two years. This isn’t available to customers in some parts of southern and south-east England where compulsory metering is being introduced.

How do I know which water bill support I’m entitled to?

There are easy-to-use resources available no matter where you live in the UK.

In England and Wales:

The Consumer Council for Water (CCW) is the independent consumer watchdog for England and Wales.

On their site you can:

In Scotland:

There are two sources of info for water bill savings in Scotland:

Don’t forget that if you’re a student in Scotland with a council tax exemption, you don’t pay for water.