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I'm an organisation making a DSAR on behalf of someone else. How does that work?

Just fill out the form attached below. 

    You'll need to fill out our DSAR form, providing details for both:

    1. The individual whose data you're requesting (the 'data subject').
    2. Your organisation that's making the request.

    What 'proof of authority' does an organisation need to provide? 

    This is important! We need to see clear evidence that you're allowed to act on the individual's behalf. This could be:

    • A signed letter of consent from the individual, clearly stating they authorise your organisation to make this DSAR and receive their personal data.
    • A Power of Attorney (POA) document.
    • Proof of parental responsibility (like a birth certificate or court order) if you're requesting data for a child.

    We'll need scanned copies or clear photos of these documents. We can't share personal data without this!


    How long will it take to get my data? 

    We'll acknowledge your request within 3 working days. Then, we aim to get your information to you within one month from the day we've successfully verified your identity and clarified any details needed. If your request is complex, it might take a bit longer (up to two more months), but we'll always let you know within that first month if that's the case and why.


    What if you need more information from me? 

    If we need more details to confirm who you are, or to understand exactly what data you're looking for (especially if you've given us a lot to go through), we'll get in touch. The clock for our response will pause until we get that info from you.


    What if you can't give me all the information I've asked for? 

    Sometimes, there are legal reasons why we can't share certain information (e.g., if it contains someone else's personal data, or if a legal exemption applies). If this happens, we'll explain why we can't provide it and let you know your options, including your right to complain to the Information Commissioner's Office (ICO).


    How will I receive my data? 

    We usually send the information electronically (e.g., via a secure email or a secure portal), as it's the quickest and safest way. If you'd prefer a hard copy by post, just let us know on the form!


    What if I need to email you about my DSAR? A. You can contact us anytime via data@oneutilitybill.co